Honda Infotainment Issues Class Action, What Owners Can Actually Recover in 2026

TL;DR

• The famous Honda infotainment issues class action, Conti v. American Honda Motor Co., No. 2:19-cv-02160 (C.D. Cal.), settled for a package valued at more than $33 million covering roughly 450,000 vehicles. Final approval was entered on January 4, 2022, and the claim window closed on March 5, 2022.
• Three newer cases are still live. Chiulli covers 2016-2020 Civic, Accord, and CR-V. Fausto covers 2020-2022 Pilot, Passport and Odyssey. Jones, filed June 8, 2026, covers 2018-2025 Odyssey, Civic, HR-V, Clarity and Pilot.
• Honda has run two federal software recalls that killed screen and camera functions. NHTSA 18V-629 covered 232,140 vehicles, and NHTSA 20V-771 covered 737,233 vehicles (NHTSA, 2018; NHTSA, 2020).
• A class action check is usually worth a warranty extension and a few hundred dollars. A lemon law buyback returns what you paid for the vehicle, and in California a willful violation can add a civil penalty of up to two times your damages under Civil Code 1794(c).
• Being in a class action does not stop you from filing your own lemon law claim in most situations, but the order you move in changes the number on the check.

What the Honda Infotainment Issues Class Action Covers Right Now

There is no single Honda infotainment issues class action. There are four, filed across seven years, and only one of them has ever paid anybody. That confusion is the reason so many owners land on a settlement page, see the words “claim deadline,” and quietly give up on money they can still recover another way.

Here is the current status of each case.

Sources: ClassAction.org (2024), ClassAction.org (2026), CarComplaints (2023), court filings.

Three of those four are unresolved. None of the pending three has been certified as a class. Nobody in them has been paid, and nobody is going to be paid quickly.

Why the $33 Million Settlement Is Closed and What That Means for You

The Conti settlement is finished. If you owned a 2018 or 2019 Odyssey, a 2019 Pilot, or a 2019 Passport and you did not file a claim by March 5, 2022, that specific pot of money is gone.

What the settlement actually delivered is worth knowing, because it sets the ceiling on what a class action does for a defect like this.

Source: Honda infotainment settlement administrator documents, Settlement-Claims.com.

Read that table again and notice what is missing. There is no buyback. There is no refund of the purchase price. A class member with a van that froze fifteen times walked away with a warranty extension and a satellite radio subscription.

That is not a criticism of the lawyers who brought it. Class actions are built to deliver a small remedy to an enormous group. They are not built to make one owner whole. Understanding that difference is the entire point of this article.

The Two Federal Recalls Almost Nobody Connects to This Defect

Two NHTSA recalls covered software failures that disabled the same display and camera functions owners describe in the infotainment lawsuits. Neither recall is mentioned on the class action pages most owners find first, and both matter enormously to a warranty claim.

NHTSA 18V-629, Honda campaign numbers K2G and V2F. Honda recalled 232,140 model year 2018 Accord and 2019 Insight vehicles because a software error meant the center display might not show the rearview image while reversing, a violation of Federal Motor Vehicle Safety Standard 111. Dealers reprogrammed the display audio unit at no charge (NHTSA, 2018; Consumer Reports, 2018).

NHTSA 20V-771, Honda campaign X95, service bulletin 20-039. Honda recalled 737,233 model year 2018-2020 Accord Sedan and Accord Hybrid and 2019-2020 Insight vehicles. A body control module software error caused intermittent or continuous communication breakdowns that could knock out the windshield wipers, the defroster, the rearview camera, the exterior lights, and the power windows. The filing lists noncompliance with six separate federal safety standards (NHTSA, 2020).

Nearly a million vehicles, two recalls, one underlying theme. A single software module in a Honda controls far more than the radio, and when it stumbles, the safety equipment goes with it.

Here is the part that changes cases. A recall repair is still a repair attempt. If a dealer flashed your software under a recall campaign and the screen or camera failed again afterward, that visit belongs in your repair history. Accepting a free recall fix does not waive your warranty claim, and it does not reset the clock in your favor or Honda’s. Check your own vehicle identification number against open campaigns at NHTSA’s recall lookup before you do anything else.

Which Honda Models Have Reported Infotainment Failures

Owner complaints and court filings cluster around a specific set of model lines built between 2016 and 2025. The list below combines the vehicles named across all four lawsuits.

• Odyssey: 2018 through 2025. The original Conti case, the Fausto case and the Jones case all name Odyssey model years. It is the single most cited vehicle in Honda infotainment litigation.
• Pilot: 2019 through 2025. Named in Conti for 2019, in Fausto for 2020 through 2022 excluding LX trim, and in Jones through 2025.
• Passport: 2019 through 2022. Named in Conti for 2019 and in Fausto for 2020 excluding Sport trim, plus 2021 and 2022.
• Civic: 2016 through 2025. Chiulli covers 2016 through 2020 and Jones extends coverage to 2025.
• Accord and CR-V: 2016 through 2020. Added to Chiulli when the complaint was amended beyond the original Civic-only class.
• HR-V and Clarity: 2018 through 2025. Both appear in the Jones front camera complaint filed in June 2026.

Trim level matters more than owners expect. The Conti class definition was written trim by trim, and the Fausto complaint carves out LX and Sport models entirely because those trims shipped with a different head unit. If your neighbor got a settlement check and you did not, the trim badge on your tailgate is the likely reason. Our Honda lemon law page covers claims across the full model range, including the 2021 HR-V problems and 2023 CR-V EX-L issues owners report most often.

What Honda Infotainment Failure Actually Looks Like From the Driver’s Seat

Owners rarely describe a single dramatic failure. They describe a slow campaign of small betrayals that adds up to a vehicle they stop trusting.

The symptoms reported across the complaints and NHTSA filings fall into three groups.

Screen and audio: The display freezes on a single frame, sometimes with the clock stuck at the moment it died. Volume controls on the steering wheel stop responding. The unit fails to boot on startup or refuses to shut down after the vehicle is off. Speakers emit a loud intermittent popping or crackling regardless of whether the audio is on, which is the specific defect at the center of the Fausto complaint.

Safety systems: The rearview camera shows a distorted image, a black rectangle, or nothing at all. In the Jones complaint, a front camera fault is alleged to disable the entire Honda Sensing suite at once, producing what the filing calls a cascade of simultaneous dashboard warning lights covering collision mitigation braking, road departure mitigation, adaptive cruise control, and the brake hold system (ClassAction.org, 2026).

Electrical knock-on effects: The head unit fails to power down and drains the battery over a few days of light use. Climate controls become unreachable because they live inside the touchscreen. Bluetooth and Apple CarPlay drop mid-drive and will not reconnect without a full restart.

In the Conti litigation, some owners reported the defect appearing with as few as 580 miles on the odometer.

There is a specific flavor of frustration attached to this defect, and every owner reading this will recognize it. You book the appointment. The advisor drives the vehicle around the block. The screen behaves perfectly, because of course it does. He writes “unable to duplicate concern” on the repair order and hands back your keys with a small apologetic shrug. Three weeks later you are reversing out of a parking space, staring at a black rectangle where a camera image should be, wondering whether you imagined the whole thing.

You did not imagine it. And that repair order, the one that says the technician found nothing, is still evidence. Keep it.

Why a Class Action Payout and a Lemon Law Buyback Are Different Money

A class action spreads one settlement fund across hundreds of thousands of people. A lemon law claim is your case, about your vehicle, and the remedy is scaled to what you personally paid. These are two different financial outcomes, and most owners only ever hear about the first one.

Two rules govern how these interact.

First, if a settlement is finally approved and you do nothing, you are usually bound by its release for the claims it covers. That is why the opt-out deadline in a class notice is the most important date on the page.

Second, a case that is merely pending releases nothing. Chiulli, Fausto, and Jones are all pending. If your Honda is in one of those proposed classes and it is failing right now, you are free to pursue your own claim today. Our guide on how to join a class action lawsuit and maximize your compensation walks through the same decision using a different vehicle.

How to Tell If Your Honda Qualifies for a Lemon Law Claim

Your Honda likely qualifies if a substantial defect appeared while the vehicle was under the manufacturer’s warranty and the dealer could not fix it after a reasonable number of attempts. Every state defines those words slightly differently, but the underlying test is consistent.

Work through these five questions.

1. Was the vehicle under warranty when the problem first appeared? The defect has to show up during the warranty period. It does not have to be repaired during that period, and it does not have to still be under warranty today.
2. Is the defect substantial? A defect that disables the rearview camera, the climate controls or the Honda Sensing safety suite reaches that bar in most states. A radio preset that will not save probably does not.
3. How many repair attempts have there been? Many states presume a vehicle is a lemon after four attempts at the same defect, or two attempts if the defect is safety related, or thirty cumulative days out of service. California uses a reasonableness standard rather than a strict count.
4. Is it documented? This is where claims live or die. A repair order that says “no problem found” still proves you brought the vehicle in on that date with that complaint. A phone call to the service department proves nothing.
5. Are you inside the filing deadline? Deadlines vary by state and, in California, by whether the manufacturer opted into a new procedural track described in the next section.

Read our full breakdown of how a car qualifies for lemon law in California and, if your Honda was bought used, whether lemon law applies to used cars. If the vehicle is outside state lemon law entirely, the federal Magnuson-Moss Warranty Act often still applies.

What California’s 2025 Lemon Law Rewrite Changed for Honda Owners

California rewrote the procedure for lemon law claims in 2025, and the changes are procedural rather than substantive. Your right to a buyback under the Song-Beverly Consumer Warranty Act is intact. How and when you have to assert it has moved.

Assembly Bill 1755 was signed September 29, 2024, and most provisions took effect January 1, 2025. Senate Bill 26 followed on April 2, 2025, as a cleanup bill and pushed the pre-suit notice requirement to July 1, 2025 (California Department of Consumer Affairs, 2025).

The important part is that the new track is optional for manufacturers. California now runs three parallel systems.

• A manufacturer can opt into the AB 1755 and SB 26 procedures at California Code of Civil Procedure sections 871.20 through 871.30, an irrevocable five-year election.
• A manufacturer can stay under the existing Song-Beverly and Tanner Consumer Protection Act rules.
• A manufacturer can be certified through the Department of Consumer Affairs Arbitration Certification Program.

For an opted-in manufacturer, three things change. The claim must be filed within one year after the express warranty expires and no later than six years from original delivery. A written demand for repurchase or replacement must be sent at least 30 days before filing suit if you want civil penalties. The manufacturer then has 30 days to offer restitution and 60 days to complete it.

Whether Honda has made that election is a fact you can check rather than guess. The Department of Consumer Affairs publishes the list of opted-in manufacturers and updates it by December 15 each year. Confirm your manufacturer’s status on the DCA Arbitration Certification Program page before you rely on any deadline you read online, including ours.

That one-year-after-warranty window is the reason a 2020 Odyssey owner who has been living with a frozen screen since 2023 should stop waiting for a class action to rescue them. See our California lemon law page for the state-specific process.

Mistakes That Sink Honda Infotainment Claims

• Treating the class action as the only option: The most expensive mistake on this page. Three pending cases and one closed settlement do not exhaust your rights, and waiting for certification burns the calendar on your own claim.
• Not getting the complaint written on the repair order: In the Chiulli complaint, the plaintiff described bringing her Civic in for display and phone connectivity problems and the dealership repairing the issue without recording the complaint on the order. Read the paperwork before you sign it and ask for the symptom to be written down in your words.
• Accepting a goodwill repair with a release attached: A free out-of-warranty fix is welcome. A free fix that comes with a signed document releasing future claims is a trade, and you should know what you traded.
• Selling or trading the vehicle before getting advice: You can often still bring a claim after disposing of a vehicle, but the math changes and some deadlines tighten. Ask before the trade, not after.
• Assuming aftermarket parts void everything: They usually do not. A manufacturer has to show the aftermarket part actually caused the failure. Our guide on what voids a car warranty explains where the real limits sit.
• Waiting for a recall that is not coming: No federal recall has been issued for the infotainment defect at the center of the pending cases. The 18V-629 and 20V-771 campaigns addressed specific software faults in specific model lines, not the broader head unit problem.

What to Do This Week If Your Honda Screen Is Failing

1. Pull every repair order: Request a full service history from your dealer in writing. Dealers keep records longer than owners do, and the history is the case.
2. Run your VIN through the NHTSA recall database: Free, takes a minute, and it tells you whether an open campaign covers your symptom.
3. Book one more documented visit: If the failure is intermittent, record a video on your phone during the failure and hand it to the advisor. Ask that the video be noted on the order.
4. Write down the dates the vehicle was out of service: Cumulative days out of service is an independent path to lemon status in many states.
5. Get the file reviewed before any deadline math applies: Consumer Protection Law Group reviews Honda claims nationwide at no cost to the owner, and manufacturers pay attorney fees under fee-shifting statutes when the claim succeeds. Start at our contact page.

Frequently Asked Questions About the Honda Infotainment Class Action

What is the Honda infotainment issues class action?

It is a group of four federal lawsuits alleging that Honda sold vehicles with infotainment systems that freeze, crash, fail to boot, and disable connected functions, including the rearview camera and climate controls. The first, Conti v. American Honda Motor Co., settled for a package valued at more than $33 million with final approval on January 4, 2022. Three later cases remain pending.

Can I still file a claim in the Honda infotainment settlement?

No. The claim deadline for the Conti settlement was extended to March 5, 2022 and has passed. Late claims are not accepted by the settlement administrator. A separate lemon law or breach of warranty claim on your own vehicle is unaffected by that deadline.

Which Honda models are covered by the infotainment lawsuits?

Across the four cases, the named models are the 2018-2025 Odyssey, 2019-2025 Pilot, 2019-2022 Passport, 2016-2025 Civic, 2016-2020 Accord, 2016-2020 CR-V, 2018-2025 HR-V, and 2018-2025 Clarity. Specific trims are excluded in some complaints, so the year alone does not settle whether your vehicle is in a class.

Does a Honda infotainment problem qualify for lemon law?

It can. A defect that disables the rearview camera, the climate controls, or the Honda Sensing safety features generally counts as substantial. The claim turns on whether the defect appeared under warranty and whether the dealer failed to fix it after a reasonable number of documented attempts.

Has Honda issued a recall for the infotainment defect?

Not for the head unit defect described in the pending lawsuits. Honda has issued software recalls that affected display and camera functions, including NHTSA 18V-629 covering 232,140 vehicles and NHTSA 20V-771 covering 737,233 vehicles. Check your own vehicle identification number at nhtsa.gov/recalls for open campaigns.

How long does a Honda lemon law claim take compared to a class action?

An individual lemon law claim commonly resolves in a few months after a demand is sent. The Conti class action took from March 2019 to January 2022 to reach final approval, and the three pending cases have not been certified after periods ranging from months to nearly four years.

Do I need to pay a lawyer for a Honda lemon law case?

In most states, no. Lemon law and warranty statutes shift attorney fees to the manufacturer when the consumer prevails, which is why reputable firms review these claims at no cost and take no fee from the owner’s recovery.

What if I already sold my Honda?

You may still have a claim. Former owners were included in the Conti settlement class, and lemon law claims can often proceed after a sale or trade, though the remedy shifts from a buyback to damages and some filing deadlines apply. Get the repair history reviewed before assuming the claim is gone.

Key Takeaways

• The $33 million Honda infotainment settlement is closed, but three later class actions covering model years 2016 through 2025 are still pending and have released nothing.
• Two federal software recalls, 18V-629 and 20V-771, covered nearly one million Hondas for failures that disabled cameras and displays. A recall repair that does not hold is a repair attempt you can use.
• A class action delivers a warranty extension. A lemon law claim delivers the purchase price back, plus a possible civil penalty of up to two times damages in California.
• Repair orders decide these cases. Get the symptom written in your own words on every visit, including the visits where the technician finds nothing.